Privacy Policy

Our direct users are shop staff and owners who sign in to manage their business. Shops also use Need for Service to record information about their own customers and vehicles. For that customer information, the shop is the controller of the data and Need for Service processes it on the shop's behalf.

Account information. When you create an account we collect your name, email address, phone number, and a password (stored only as a secure hash), and which shop you belong to.

Business and booking data. Information you enter to run your shop — services and prices, hours, appointments, quotes, and the customer and vehicle records you create.

Device information for notifications. If you turn on push notifications, we store a push token for your device so we can send booking alerts. You can turn this off in your device settings at any time.

Usage and diagnostics. Basic technical logs (such as error reports and the pages visited within the admin) that help us keep the service working and secure. We do not use third-party advertising trackers, and the app does not track you across other companies' apps or websites.

• To provide the service — signing you in, showing your calendar, and managing bookings, quotes and customers.
• To send you booking alerts and account-related messages you've enabled.
• To sync your calendar and process payments and messages through the integrations you connect.
• To secure the service, prevent abuse, and fix problems.
• To provide support when you ask for it.

We do not sell your personal information.

We use trusted providers to run the service, and share only what each needs to do its job:

• Supabase — database, authentication and hosting.
• Vercel — application hosting.
• Google — optional "Sign in with Google" and Google Calendar sync, when you connect them.
• Square — payment processing, when you connect it.
• Twilio — sending SMS messages.
• Resend — sending email.
• Expo, Apple (APNs) and Google (FCM) — delivering push notifications.

We may also disclose information if required by law, or to protect the rights, safety and security of our users and the service.

We keep your information for as long as your account is active and as needed to provide the service. When you delete your account we delete the associated data as described below, except where we must retain limited records to meet legal, tax, or security obligations.

You can delete your account at any time from inside the app: go to More → Account and use Delete account. Deleting your account removes your profile and login. If you are the last member of your shop, deleting your account also deletes the shop and its associated records, including its bookings, quotes, customers and vehicles. This cannot be undone.

If you need help, email support@needforservice.net.

Depending on where you live, you may have rights to access, correct, export, or delete your personal information. You can update your profile and delete your account in the app, and you can contact us for any other request. You can turn notifications off in your device settings.

We protect your information with encryption in transit, hashed passwords, and access controls that limit data to your own shop. No system is perfectly secure, but we work to keep your information safe and to address issues promptly.

Need for Service is a business tool and is not directed to children under 13.

We may update this policy from time to time. When we make material changes we will update the date above and, where appropriate, notify you in the app.

Questions about this policy or your data? Email support@needforservice.net.